Refund Policy

At Digital Promotions, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following refund policy to determine your eligibility.

1. Introduction

By accessing or using the Digital Promotions website and services, you agree to abide by the terms outlined in this Refund Policy.

2. Refund Eligibility

To be eligible for a refund, you must contact us within 15 days of receiving your order. Returned items must be unused, in their original condition, and in the original packaging in which they were delivered.

3. How to Request a Refund

To initiate a refund request, please contact our support team at info@digitalpromotions.co with your order details. Once we receive and inspect the returned item, we will notify you regarding the approval or denial of your refund.

4. Approved Refunds

If your refund is approved, the amount will be credited back to your original method of payment within a few business days. Processing times may vary depending on your payment provider.

5. Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

• Custom or personalized orders

• Perishable goods

• Digital or downloadable products (if delivered)

6. Delayed or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank or payment account.

2. Contact your credit card company or payment processor, as processing times may differ.
   If you’ve completed these steps and still have not received your refund, please contact us at info@digitalpromotions.co.

7. Exchanges

We only offer replacements for items that arrive damaged or defective. To request an exchange, please email us at info@digitalpromotions.co with your order number and photos of the damaged item(s).

8. Need Help?

If you have any questions about this Refund Policy, please don’t hesitate to contact us at info@digitalpromotions.co.